you can decide what you share
Effective date: 22nd September 2025, last Updated 15th Janurary 2026
Pantheon Platforms™ ("Pantheon," "we," "us," or "our") is committed to protecting privacy and handling data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, and services, including but not limited to Hermes™, Charon™, and related products (collectively, the "Services").This policy is written to meet the expectations of healthcare-adjacent, death care, and compliance‑sensitive environments and is designed to align with applicable U.S. and international data protection standards.
1. Scope
This Privacy Policy applies to:
- Visitors to our websites
- Customers and authorized users of our Services
- Business partners and prospective customers
This policy does not apply to information processed by our customers on behalf of their own clients or patients, where Pantheon acts solely as a service provider or data processor.
2. Information We Collect
We collect only the information necessary to provide, operate, and improve our Services.
2.1 Information You Provide Directly
Depending on your role and use of the Services, we may collect:
- Name, job title, organization, and professional contact detail
- Account credentials and authentication information
- Communications with us (e.g., emails, support requests)
- Configuration or administrative settings
2.2 Information Processed on Behalf of Customers
Our Services may process structured operational data entered by customers, such as:
- Decedent identifiers and administrative intake data
- Next-of-kin or authorized contact information
- Operational notes required for care coordination and handoff
Pantheon does not require or encourage the collection of financial pre‑need data, payment information, or consumer-facing memorial content.
Pantheon processes such data strictly in accordance with customer instructions and applicable data protection agreements.
2.3 Automatically Collected Information
We may collect limited technical information, including:
- IP address
- Device and browser type
- Log data related to system access and performance
- Usage metadata for security and reliability purposes
We do not use behavioral advertising trackers or sell user data.
3. How We Use Information
We use information solely for legitimate business and operational purposes, including:
- Providing and maintaining the Services
- Enabling secure intake, handoff, and case workflows
- Supporting compliance‑oriented documentation and auditability
- Improving system performance and reliabilityCommunicating with customers and users
- Meeting legal and regulatory obligations
Pantheon does not use customer data for advertising, profiling, or unrelated analytics.
4. Legal Bases for Processing (GDPR)
Where the GDPR applies, Pantheon relies on the following legal bases:
- Performance of a contract
- Legitimate interests related to secure and compliant service operation
- Compliance with legal obligations
- Consent, where explicitly obtained
5. Data Sharing and Disclosure
Pantheon does not sell or rent personal data.We may share information only:
- With authorized service providers under strict confidentiality obligations
- When required by law, regulation, or lawful request
- To protect the rights, security, or integrity of Pantheon, our customers, or users
All vendors are contractually bound to data protection and security standards consistent with this policy.
6. Data RetentionW
e retain personal and operational data only for as long as necessary to:
Provide the Services
Meet contractual obligations
Comply with legal or regulatory requirements
Retention periods are configurable by customers where applicable and aligned with industry compliance expectations.
7. Data Security
Pantheon implements administrative, technical, and organizational safeguards designed to protect data, including:
- Role‑based access controls
- Encryption in transit and at rest where appropriate
- Audit logging and access monitoring
- Secure development and deployment practices
No system can be guaranteed 100% secure, but Pantheon continuously evaluates and improves its security posture.
8. Your Rights
Depending on jurisdiction, you may have rights to:
Access personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Requests may be submitted to the contact information below.
We respond in accordance with applicable law.
9. International Data Transfers
Pantheon may process data in the United States or other jurisdictions where we or our service providers operate. Where required, appropriate safeguards are implemented to protect cross‑border transfers.
10. Children’s Data
Pantheon Services are intended for professional and organizational use only. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through appropriate channels. Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Information
For privacy or data protection inquiries, please contact:
Pantheon Platforms™
Email: contact@pantheon-platforms.com
Website: https://pantheon-platforms.com
13. What We Explicitly Do Not Do
For clarity and trust, Pantheon explicitly states that it does not:Sell personal or operational dataUse data for advertising or behavioral profilingRecord families, conversations, or audio without explicit customer actionClaim ownership over customer-entered dataMonetize data in any secondary or unrelated mannerPantheon exists to reduce operational friction and compliance risk — not to exploit sensitive information.
